Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect your personal information when you interact with Mister X services. We take your privacy seriously and set out below the types of information we gather, why we use it, how we keep it safe and the choices available to you as a user.
Types of data we collect
Personal data
When you register an account or contact us we may collect personal information such as your name, date of birth, email address, postal address, telephone number and identity documents required for verification. We also hold account credentials and any information you provide during identity checks.
Technical data
We collect technical information about your device and connection - for example IP address, browser type, device identifiers, operating system, and pages visited. This helps us deliver a functional site and protect accounts from fraud.
Transactional and activity data
Transactional data covers deposits, withdrawals, payment method details and transaction history. Activity data includes your game activity, bets, session duration and customer service interactions. We use this information to operate your account and to comply with legal and security obligations.
How we use your information
We use personal and technical data to provide and manage accounts, process payments, verify identity, prevent fraud and respond to support requests. Transactional and activity data are used to maintain accurate records, investigate disputes and improve site functionality. We may also use aggregated or anonymised data for analysis and service development.
Data protection practices
We maintain administrative, technical and physical safeguards to protect your information from unauthorised access, alteration and disclosure. Access to personal data is restricted to staff and service providers who need it to perform their duties. Where we work with third parties, we require appropriate contractual and security measures.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure logins, analyse site usage and deliver essential functionality. Some cookies are strictly necessary for account operation; others support analytics and performance. You can manage cookie settings through your browser, but disabling certain cookies may limit site features.
Information sharing and third parties
We share personal data with payment processors, identity verification providers, fraud prevention services and other trusted partners who help us operate the service. We may also disclose information where required by law or to protect our rights. Any third party given access to personal data must implement suitable security safeguards.
User rights
You have rights to access the personal information we hold about you and to request correction if it is inaccurate. You can ask us to restrict processing, object to certain uses, or request deletion, subject to legal and operational limits. To exercise these rights, contact our privacy team via [email protected].
Access, correction and deletion of data
To request access, correction or deletion we may ask for proof of identity before acting. We will respond to valid requests in line with applicable data protection requirements and retain information for as long as necessary to meet legal, regulatory and operational needs.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal obligations. When material changes occur we will post an updated policy and notify users as appropriate. For clarity on any aspect of this policy, please contact our privacy team or visit your account settings on MisterX.